CFO: Investment in custom software solutions and custom reporting can be costly. Investing once in a platform that can be leveraged for multiple custom business solutions greatly increases the ROI of that investment. With xRM you invest in a solid core and can shift IT spend further towards specific business value and away from building and rebuilding the plumbing needed to get work done.
CIO: Best practices in IT management have always focused on solidifying core enterprise frameworks and technology and using that core to build out custom solutions more quickly. xRM as a platform allows IT to skew resources further towards satisfying the business and focus less on plumbing support. Rich data model and analysis support in xRM solutions also allow IT to offer key information back to the business in ways that would be either costly or not possible with traditional custom solutions.
We are building xRM solutions for customers now so feel free to forward any other questions you have and I’d be happy to talk more about it.