Microsoft xRM – What It Means For Business

At Microsoft’s July partner conference much time and energy was spent introducing xRM, including this video:   With this, I’ve had more than a few questions from customers and partners about what xRM is and what it might mean to their business. I’ll try to answer that here from a business perspective, saving the technical perspective for future posts.   Background Microsoft developed their Dynamics Customer Relationship Management (CRM) sales software  f ...   More »