Category: Customer Service

Customer Service

Best Practices for Improving the Profitability of Customer Relationships

Your existing client base is your most valuable asset, and if managed correctly, can be a source of profitable revenue growth for years to come. The key to building the kind of great relationships with your customers that inundate you with repeat business, cross-sell/up-sell opportunities, referrals, and enthusiastic references is trust - a difficult to attain, easy to lose quality built on a continuous series of valuable interactions with your company. There are ...   More »

Driving Sales Performance in the New Economy

Across industries, the bar for sales success is being raised. Clients are more informed than ever before and expect your salespeople to be able to deep dive into detailed product explanations as well think broadly and provide strategic guidance. They're engaging sales later in the buying cycle, fielding solutions from more vendors, and are increasingly unwilling to pay for the value- added services that help cover high sales costs. For your sales organization to ...   More »