Best Practices for Improving the Profitability of Customer Relationships

Your existing client base is your most valuable asset, and if managed correctly, can be a source of profitable revenue growth for years to come. The key to building the kind of great relationships with your customers that inundate you with repeat business, cross-sell/up-sell opportunities, referrals, and enthusiastic references is trust - a difficult to attain, easy to lose quality built on a continuous series of valuable interactions with your company. There are ...   More »